dq999 Privacy Policy
We respect your right to privacy. This Policy explains what personal data dq999 collects, why we collect it, and how we keep it safe on our Bangladesh platform.
All data transmissions are protected by SSL encryption.
We never sell your personal data to third parties.
We only use your data for the purposes stated in this Policy.
Request access, correction or deletion of your data at any time.
Our platform is built for Bangladesh mobile users — bKash, Nagad, Rocket supported.
Reach our privacy team at [email protected] for any data queries.
Introduction and Scope
This Privacy Policy ("Policy") describes how dq999 ("we", "us", "our") collects, uses, stores and discloses personal information about users ("you", "your") of the dq999 online casino and sports betting platform at https://dq999.org. It applies to all interactions with dq999, including account registration, deposits, gameplay, customer support communications and marketing opt-ins.
By creating an account or using dq999, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, please do not use our platform and contact [email protected] to arrange account closure.
dq999 operates a platform specifically tailored to players in Bangladesh and processes personal data in a manner consistent with the responsible management of a consumer-facing financial services platform. We apply SSL encryption, access controls, and internal data governance procedures to ensure your information is handled with the highest standards of care.
Information We Collect
dq999 collects personal data in three ways: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment processors and identity verification providers.
Information You Provide Directly
- Registration data: full name, date of birth, gender, mobile number, email address, residential address and preferred language.
- Identity verification documents: national ID card (NID), passport, driving licence, or other government-issued photo identification submitted during KYC verification.
- Payment information: mobile financial service account numbers (bKash, Nagad, Rocket, Upay) and bank account details provided for the purpose of processing deposits and withdrawals.
- Communications: messages, complaints, and enquiries submitted to our customer support team via email or in-platform messaging.
Information Generated by Platform Use
- Device and technical data: IP address, device type, operating system, browser version, screen resolution, time zone, and unique device identifiers.
- Usage data: pages visited, games played, bet amounts, session durations, navigation paths, and feature interactions within the platform.
- Transaction data: full history of deposits, withdrawals, bonuses claimed, wagers placed and game results associated with your account.
Information from Third Parties
- Identity and fraud verification data from KYC service providers used to confirm that your identity documents are genuine and that your account is not associated with known fraudulent activity.
- Payment gateway data: transaction confirmation records and status updates provided by bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank and any other supported payment methods.
- Responsible gaming data from self-exclusion registers or cooling-off programmes where you have previously registered a self-exclusion that dq999 is required to honour.
How We Use Your Information
The table below summarises the primary purposes for which dq999 processes your personal data and the corresponding legal or operational basis for each use:
| Purpose | Basis |
|---|---|
| Creating and managing your player account | Performance of contract between you and dq999 |
| Processing deposits and withdrawals via bKash, Nagad, Rocket and other methods | Performance of contract; legal obligation (anti-money-laundering compliance) |
| Verifying your identity and age (KYC) | Legal obligation; protection of platform integrity |
| Detecting and preventing fraud, money laundering and unauthorised access | Legitimate interest; legal obligation |
| Sending account-related service communications (e.g. deposit confirmations, security alerts) | Performance of contract; legitimate interest |
| Sending promotional offers, bonuses and marketing communications (only where you have opted in) | Consent (you may withdraw consent at any time by contacting support) |
Legal Basis for Processing
dq999 processes personal data on one or more of the following legal bases, depending on the specific activity involved:
- Contractual necessity: processing is required to deliver the services you have agreed to receive when registering for a dq999 account, including account management, payment processing and customer support.
- Legal obligation: processing is necessary to comply with applicable laws and regulations, including anti-money-laundering obligations, age verification requirements and fraud prevention duties.
- Legitimate interests: processing is necessary for dq999's legitimate business interests, including platform security, fraud detection, improving user experience, and responsible gaming monitoring, provided those interests are not overridden by your fundamental rights.
- Consent: where we send you marketing communications or use non-essential cookies, we do so only on the basis of your explicit consent, which you may withdraw at any time without penalty.
How We Share Your Information
dq999 does not sell, rent or trade your personal data to any third party. We share personal data only in the following limited circumstances, and only to the minimum extent necessary for each purpose:
- Payment service providers: we share account and transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank and other supported payment partners solely to process your deposits and withdrawals. These providers are contractually bound to use your data only for this purpose.
- KYC and identity verification providers: we share the personal data and identity documents you submit with third-party KYC verification services to confirm your identity and age, and to screen for known fraud or sanctions matches.
- Technology and service providers: we share limited technical and usage data with platform infrastructure providers, analytics services and security vendors who assist in operating, maintaining and improving dq999. All such providers are subject to data processing agreements that restrict their use of your data to the services they provide to us.
- Legal and regulatory disclosures: we may disclose personal data to law enforcement authorities, regulatory bodies or courts where we are legally required to do so, or where disclosure is necessary to protect the safety of any person or to prevent serious harm.
Payment Data Security
All payment transactions on dq999 are processed through our trusted payment partners. dq999 does not directly store full payment card numbers or mobile financial service PINs. Payment data shared with our providers (bKash, Nagad, Rocket, Upay, bank partners) is transmitted over encrypted connections and is subject to each provider's own security standards and privacy policies.
dq999 retains transaction reference numbers and account-level deposit and withdrawal records for compliance and audit purposes. These records may be retained for a period of up to seven years in line with standard financial record-keeping requirements applicable to platform operators serving the Bangladesh market.
Cookies and Tracking Technologies
dq999 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device. We use the following categories of cookies:
- Essential cookies: required for the platform to function correctly, including maintaining your logged-in session, remembering language preferences, and enabling secure payment flows. These cannot be disabled without breaking core platform functionality.
- Functional cookies: used to remember your preferences (such as preferred game categories, notification settings and display options) to personalise your experience on dq999.
- Analytics cookies: used to collect anonymised data about how players navigate and interact with the platform, enabling us to identify areas for improvement and optimise the user experience.
- Marketing cookies: used only where you have consented to receive personalised promotional communications. These cookies help us deliver relevant bonus and game offers based on your activity on the platform.
You may manage your cookie preferences through your device browser settings. Please note that disabling essential cookies will prevent certain core features of dq999 from working correctly. For questions about our use of cookies, contact [email protected].
How Long We Keep Your Data
dq999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account registration data is retained for the duration of your active account plus five years after closure; transaction and financial records are retained for up to seven years to satisfy financial compliance obligations; KYC documents are retained for five years following account closure or the last transaction date, whichever is later; customer support communications are retained for three years from the date of the last interaction.
Where personal data is no longer required for any legitimate purpose and no legal retention obligation exists, dq999 will securely delete or anonymise it. You may contact [email protected] to request information about the specific retention period applicable to your personal data.
Your Data Rights
As a dq999 player, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our privacy team at [email protected] with your account details and a clear description of your request:
- Right of access: you may request a copy of the personal data dq999 holds about you, together with information about how it is used and with whom it is shared.
- Right of rectification: you may request correction of any inaccurate or incomplete personal data held about you. For account details such as your name, mobile number or email address, you may also update these directly through your account settings.
- Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. This right is subject to legal retention obligations that may require us to retain certain data.
- Right to restriction of processing: you may request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over erasure.
- Right to data portability: where processing is based on your consent or on a contract, and is carried out by automated means, you may request that we provide your personal data to you in a structured, commonly used and machine-readable format.
- Right to object: you may object to the processing of your personal data where it is based on legitimate interests, including for direct marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
dq999 will respond to all data rights requests within 30 days of receipt. Where a request is complex or where a high volume of requests is received, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.
How We Protect Your Data
dq999 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration or disclosure. These measures include SSL/TLS encryption for all data transmissions, access controls limiting staff access to personal data on a need-to-know basis, regular security assessments of our platform infrastructure, and secure data storage with encrypted backups.
While dq999 takes reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your dq999 account and never share your login credentials with anyone. If you believe your account may have been compromised, contact [email protected] immediately.
Children and Minors
dq999 is strictly an adults-only platform. We do not knowingly collect or process personal data from any person under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and permanently close the associated account. If you believe a minor may have accessed dq999 using falsified information, please contact us immediately at [email protected].
Changes to This Privacy Policy
dq999 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will notify active players via email or a prominent notice on the platform prior to the change taking effect. The updated Policy will display the revised "Last Updated" date at the top of this page. Your continued use of dq999 following notification of a material change constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.
Contact Our Privacy Team
If you have any questions, concerns or requests relating to this Privacy Policy or the way dq999 processes your personal data, please contact our privacy team. We are committed to addressing all data-related enquiries promptly and transparently.
Privacy enquiries: [email protected] — please include "Privacy Request" in your subject line and your registered account mobile number or email address so we can locate your account and respond efficiently.
Your Privacy Is Our Priority
Play securely at dq999 — Bangladesh's trusted casino and sports betting platform. Visit our FAQ for common questions or head to dq999 Casino to get started.